it’s unix, not eunuchs

Called Alienware. I worked with them 4 days ago on a hardware issue I was having. They diagnosed it as a memory problem. I agree with them. So we pulled a stick and ran for a few days. Things seemed ok for a while. Then it blue screened during a reboot. The blue screen referred to disk issues. The guy I got tonight is an idiot. Told me to re-install the OS. I agree that I need to format that system, but there is also a hw problem. I told him about my POST error codes for the memory. He told me that it was associated with the OS problem. I mentioned that it’s impossible for an OS problem to give an error before the MBR is referenced.

Then the guy started arguing with me. I’ve given up hope on getting mad at these guys. I asked for his boss or another tech. He refused. No bosses are there at night and he’s not allowed to transfer a call to a peer. I told him I’d call back in the morning. He assured me that he could help me. I assured him that I didn’t want to work with someone who argues with me.

I’ll call back tomorrow and complain about not having any bosses on the night shift.

I’ve decided on a new strategy with Alienware. I’m going to call them about everything. If anything at all breaks. ANYTHING…I’m calling them.